Arlo AI not working?
L
Lana
I've tried twice now to create my photo book using Arlo AI and both times I've uploaded my photos and given Arlo instructions for the book and I get nothing. It just tells me "Your project is being prepared". That was hours and hours ago. That's my second go at it. The first one didn't succeed either. Anyone else had this issue?
Ethan Miller
Hi Lana -
Thanks for letting us know and for being patient with our beta release!
We believe the issue you experienced is related to the quantity of images and/or the file size or format of those images. We are working on some updates to address these factors which should be released this week.
In the meantime, the following data points would help us:
App you used (iOS, macOS, Web Browser)
Total number of images you uploaded
File format of your images (eg HEIC, JPG, RAW)
Also, please feel free to contact our support team. They monitor tickets 24/7 whereas I monitor and respond to this forum every couple of days!
We are eager to get you successful in Arlo. Thanks again for your patience!
L
Lana
Ethan Miller Thanks Ethan. Yes, I can confirm it was a lot of images, approx 1300. I'm on Sequoia 15.5 I used Safari on my MacBook. All were jpeg files. I'd love to be able to use Arlo successfully. I'll try again in a few days. In the interim, can you please share the link for the support team? Thanks for taking the time to reply.